That’s entirely up to you. Novera ensures every call gets answered, whether it’s after-hours or during busy periods. Many businesses use it to support their team and reduce missed opportunities, while others rely on it more fully — it’s designed to fit your operation, not force a change.
Edit Template
Frequently Asked Questions
Everything you need to know about Novera Voice AI
Yes. You keep your same phone number and simply redirect your unanswered calls to our AI so you don't lose any continuity with customers.
All data is encrypted end-to-end, and we follow strict compliance standards. Your customer information and call data are fully protected.
Unlike a human receptionist, Novera can handle multiple calls simultaneously — no busy signals, no missed opportunities.
No. Our automatic spam detector hangs up on robocalls and spam so they never count toward your usage or minutes.
That's fine. As long as your platform supports an API, our team can connect it and ensure everything works for your business.
Not currently — but multilingual support is already in the works for future updates!
Most clients are up and running within 24 hours! Connecting your calendar and customizing call flows is simple and guided inside the portal.
You can submit change requests directly in your client portal. Our team reviews and confirms updates quickly so you're never stuck.
Yes, absolutely! Direct Support and dedicated Account Management is included in every plan via email and phone.
Contact us for a quote
Enter your question here and we’ll get back within 24 hours!
