Introduction
Novera Systems, LLC (“Novera,” “we,” “our,” or “us”) provides inbound AI receptionist software that helps businesses manage customer calls, book appointments, and capture insights from conversations.
This Privacy Policy explains how we collect, use, store, and protect information through our platform, website, and related services (collectively, the “Services”).
By using the Services, you agree to this Privacy Policy and our Terms of Service.
Information We Collect
2.1 Account Information
• Name, business name, email address, and phone number
• Account credentials and service preferences
• Subscription and billing details (processed securely through Stripe)
2.2 Call Data
• Call audio recordings (if enabled)
• Transcriptions and AI-generated text
• Caller ID, call duration, timestamps, and call routing logs
Note: Novera only processes inbound calls initiated by third-party callers to your business. You are responsible for obtaining any legally required consent for recording or transcription.
2.3 Usage and Technical Data
• Log files, service usage statistics, and feature interactions
• Device information, IP address, browser type, and operating system
2.4 Payment Information
Billing details are collected through our payment provider (Stripe).
Novera does not store or access full credit card numbers.
How We Use Your Information
We use collected information to:
• Provide and maintain our AI receptionist and call management Services
• Process, route, and transcribe inbound calls
• Deliver reports, insights, and usage analytics
• Improve our AI models and overall service performance
• Communicate service updates, invoices, and alerts
• Process payments and prevent fraudulent activity
• Comply with applicable U.S. laws and regulations
We do not sell customer data or use call data to train external models.
SMS Communications (A2P / 10DLC Compliance)
If you enable SMS notifications, appointment reminders, or other messaging features:
• Messages are sent only in response to inbound calls or customer-initiated interactions.
• Novera does not send marketing or promotional SMS campaigns.
• Message frequency depends on customer configuration.
• Standard carrier message and data rates may apply.
• End users may reply STOP to opt out or HELP for assistance.
Novera acts solely as a software platform. The Customer is responsible for ensuring proper consent is obtained from end users before SMS communications are sent.
Data Storage and Security
We use industry-standard security practices to protect your data, including:
• Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Access Control: Restricted internal access under strict confidentiality.
• Hosting: Secure U.S.-based cloud infrastructure (AWS or Azure).
• Monitoring: Continuous monitoring and security scanning.
Despite our efforts, no system is entirely secure.
Data Retention
• Call recordings and transcriptions are retained for 90 days by default or as configured in your account.
• Account and billing information may be retained for up to three (3) years after termination for legal and tax purposes.
• You may request deletion by contacting contact@novera-ai.com
Aggregated, anonymized data may be retained indefinitely for analytics.
Sharing Your Information
We do not sell personal information. We may share limited data with trusted service providers:
Telnyx, Inc. – Voice routing and call handling – USA
Google, Inc. – Natural language processing – USA
Stripe, Inc. – Payment processing – USA
N8N Inc. – Workflow automation – USA
AWS / Azure – Cloud hosting – USA
We may also disclose information if required by law or during a merger or acquisition.
Your Privacy Rights
Depending on your state of residence, you may have rights to:
• Access your data
• Correct inaccurate information
• Request deletion
• Export call recordings and transcripts
Submit requests to contact@novera-ai.com.
Cookies and Tracking
We use cookies to:
• Enable authentication
• Measure performance
• Understand usage trends
You may disable cookies through your browser settings.
Children’s Privacy
Our Services are intended for businesses and not individuals under 18.
We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be available at novera.ai/legal/privacy with an updated “Last Updated” date. Continued use constitutes acceptance of the revised Policy.
Contact Information
Novera Systems, LLC
A Delaware Limited Liability Company
Email: contact@novera-ai.com
Mailing Address:
7509 Travertine Spring Dr
Austin, Texas 78744