These Terms of Service (“Agreement”) are a binding contract between Novera Systems, LLC, a Delaware limited liability company (“Novera,” “we,” “our,” or “us”), and the individual or entity (“Customer,” “you,” or “your”) using Novera’s inbound call-handling platform, website, or related services (collectively, the “Services”).
By creating an account or using the Services, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree, do not use the Services.
Novera Systems provides AI-driven inbound call reception software that answers and manages calls made to your business by third parties.
Features may include:
Novera does not initiate calls, perform marketing campaigns, or act as a telemarketer. All calls handled by Novera originate from the caller to your business.
Novera provides software and AI functionality layered on top of telecommunications networks. Novera is not a telephone carrier, common carrier, or call center. Responsibility for compliance with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), FCC, FTC, or state call-recording laws rests entirely with you.
Because calls are inbound, Customer represents that all callers contacting their business have initiated contact voluntarily. Customer agrees not to configure Novera in any way that creates outbound calls, automated dialing, or prerecorded solicitations.
If you enable call recording or transcription, you are solely responsible for providing any legally required notice and obtaining consent from callers under applicable law (including two-party consent states such as CA, FL, IL, MD, PA, WA). Novera provides tools to assist with automated consent messages but cannot guarantee compliance.
You agree to:
All non-public business, technical, or financial information exchanged between you and Novera is confidential. Neither party may disclose such information except to fulfill contractual obligations or as required by law.
The Services employ automated artificial-intelligence (“AI”) systems to generate responses and actions. Novera makes no representation regarding the accuracy or suitability of AI-generated output. You accept full responsibility for how AI responses are used and agree that Novera has no liability for AI behavior, errors, or omissions.
You grant Novera a perpetual, irrevocable, royalty-free license to use, reproduce, and incorporate any suggestions, enhancements, or feedback you provide without restriction or compensation.
Novera may suspend or terminate your account immediately if you:
Termination does not relieve payment obligations. Novera may retain anonymized data for compliance or analytics after termination.
The Services are provided “as is” and “as available.” Novera disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. No guarantee of specific results or uptime is made.
To the maximum extent permitted by law:
Some jurisdictions do not allow these limitations; where prohibited, our liability is limited to the minimum extent permitted.
You will defend, indemnify, and hold harmless Novera, its officers, employees, and affiliates from all claims, losses, and expenses (including attorneys’ fees) arising from your use of the Services, breach of this Agreement, or violation of law.
The Services, including any AI-generated responses, transcriptions, or communications, are provided for informational purposes only. Novera and its AI systems do not provide legal, medical, financial, or other professional advice. Customer is solely responsible for reviewing any AI output and ensuring that all information conveyed to callers complies with applicable laws, regulations, and professional standards. Novera disclaims all liability arising from reliance on AI-generated statements.
Nothing in this Agreement creates any partnership, joint venture, or agency relationship. Neither party may bind the other to any obligation.
This Agreement is governed by and construed under the laws of the State of Delaware, without regard to conflict-of-law principles. Venue for any dispute shall be in Travis County, Texas, and both parties consent to such jurisdiction.
Novera is not liable for delay or failure due to causes beyond its reasonable control, including natural disasters, internet outages, governmental acts, or failures of third-party providers.
You consent to receive communications electronically from Novera via email or through the Service dashboard. Electronic notices satisfy any legal requirement that such communications be in writing.
Sections 6 through 25 of this Agreement survive termination or expiration, including provisions on Confidentiality, IP, Proprietary Rights, Indemnification, Limitations of Liability, Dispute Resolution, and Governing Law.
We may modify these Terms from time to time. Updated versions will be posted at novera-ai/legal/terms with a new “Last Updated” date. Continued use constitutes acceptance of the revised Terms.
This Agreement, together with the Privacy Policy and any executed Order Form or addendum, constitutes the entire agreement between you and Novera systems and supersedes all prior understandings.
Novera Systems, LLC
A Delaware Limited Liability Company
Email: contact@novera-ai.com
Mailing Address: 7509 Travertine Spring Dr, Austin, Texas 78744